Owner is the character of hotel

The owner of the hotel is actually a character of the hotel.

Of course, the majority of guests do not know the existence of hotel owners. Guests greet the front desk staff, but it is very rare to greet you, the owner.

But your character is already represented throughout the hotel. In the end, the owner decides whether to provide a ballpoint pen or a pencil to guests. It is you who decides the length of the pencil. These days, the number of hotels that give short pencils is on the rise. Of course, short pencils are cheaper than long pencils.

 

 

In the case of pencils, there is only one example. You can offer thin slippers to guests, or thick slippers called “cloud” slippers.

All items provided by the hotel to guests can be decided by the owner. Depending on what items are provided, there may be a difference in the satisfaction of guests. Can you say you’re 100% satisfied with the dessert offered at Lounge Happy Hour?

At the Royal Orchid Sheraton Hotel, the newly appointed dessert chef is presenting a new level of fine dining dessert.

This is possible because of the owner’s will. There is no problem just buying chocolate cake from outside.(Cost reduction) But that doesn’t allow us to provide a high level of service that fits the reputation of a five-star hotel. After all, the service of the hotel is done by people.

 

So owners should do their best to hire the best leaders. This is because the team leader’s ability is the limit of the team.

I’m sure the Royal Orchid Sheraton Hotel’s reputation will be further enhanced. This is because the owner’s decision immediately and directly increased the “satisfaction” of the guests.

Now can you feel the owner’s character of the Royal Orchid Sheraton Hotel?

 

 

 

 

 

So the general manager is a person given total responsibility to manage the owner’s character to be best expressed.